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Global Shopping Forum 2019 Partners

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Düsseldorf Airport is the “airport for North Rhine Westphalia” – one of Europe’s largest economical areas.

Air traffic in the metropolitan region with its 18 million citizens in a 100 kilometers radius is concentrated on the airport, with most flight connections, a close-knit European network, an ever-growing number of intercontinental flights and up to 70,000 passengers passing through the airport day by day.

But today‘s airports need to be much more than an air traffic junction: a modern business park, a conference and meeting center, a world of experience with diverse shopping possibilities and food outlets, a location for exciting events – exceeding customers’ expectations 365 days every year. Düsseldorf Airport with all its businesses is therefore following one goal towards every customer: feel comfortable and enjoy the airport.

Global Blue operates one of the world’s biggest and most trusted Tax Free Shopping networks, providing its customers with savings of up to 19% on everything they purchase abroad at any of Global Blue’s 270,000 shopping partners. Global Blue are experts on foreign travellers’ shopping and spending and makes retail transactions between merchants and their foreign customers, easier and more rewarding for everyone. Having introduced the concept of Tax Free Shopping over thirty years ago, Global Blue now offers a wide range of services that help consumers shop and spend wisely when they are in foreign countries, and merchants and banks increase their revenues from the lucrative traveller market.

Travel Blue was founded in 1987 in the UK in order to solve and service the needs of travellers. Back then, there were only a few solutions that provided comfort and security. The products that did exist were basic in their design and functionality and were not well distributed in retail stores. When we realised these travel needs, we knew that there was an opportunity to improve travellers’ experiences. This is when we started the Travel Blue offer of a one-stop shop for all travel needs.

We started from humble beginnings, selling and manufacturing from our home in London and today, over 30 years later, it is clear that Travel Blue is a substantial part of the travel accessories revolution and has become over time a world leader. Travel Blue is still a family-owned business whose core values are innovation, environment and social responsibility. Though worldwide, we are still able to offer the dependency and stability of a big brand whilst maintaining the service and personal customer support of a family business.

We know that travelling is an inseparable part of life – whether it’s work or taking a leisure trip, we are as passionate about it as you are. That is why we make the most reliable, comfortable, beautifully designed and environmentally conscious travel accessories – promising you an enhanced, relaxed and stress-free experience.

With over 200 products sold in over 110 countries and thousands of stores – including the most luxurious Airport Duty Free shops, Luggage & Bags shops, Travel, and Department stores around the world, alongside Online stores and Marketplaces – all choose to carry Travel Blue’s products for its range, design and quality as one of their leading brands.

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One of the world's largest and most prestigious airlines, Lufthansa currently flies to 203 destinations in 74 countries. The air carrier offers hubs in Frankfurt and Munich. With the Lufthansa Group acquisition of Austrian Airlines, SWISS and a stake in Brussels Airlines, additional hubs include Vienna, Brussels, and Zurich. The entire Group flew a total of 108 million passengers in 2015. In 2016’s summer schedule the Group airlines offer more than 11,500 weekly frequencies to 301 destinations in 100 countries worldwide. As an industry innovator, Lufthansa has long been committed to environmental care and sustainability, operating one of the most technologically-advanced and fuel-efficient fleets in the world. Lufthansa is the largest European operator of the A380 and was also the launch customer for the Boeing 747-8. The Lufthansa Group currently has 251 new aircraft on order to be delivered by 2025. Known for its premium services, Lufthansa continues to build new or upgrade existing lounge facilities across its worldwide network. Lufthansa’s entire long-haul fleet now features all new onboard products in each class– bringing Lufthansa one step closer to becoming the first five-star airline in the Western Hemisphere. Additionally, the entire Lufthansa Group long-haul fleet is equipped with its onboard broadband wireless Internet service, FlyNet. For more information or reservations, visit LH.com.

Established in 1987 and with offices in London, Dubai and Istanbul. Portland is
an award-winning design consultancy specialising in the retail, leisure and travel sectors. In November 2015, Portland was acquired by US architectural firm, Perkins + Will which means we have access to a full range of architectural services on a global basis.

Our work spans everything from insights, marketing and communications to retail masterplanning and public realm (shopping centres, mixed-use developments & airports) to retail and F&B environments and brand experiences. Our culture is based on a truly interdisciplinary team ethos whose passion for understanding consumers’ relationships with brands and their interaction with environments lies at the heart of our business.

We are consumer advocates - our projects are driven by the consumer experience. Our approach is underpinned by new thinking, innovative design and commercial pragmatism, allowing us to develop design solutions that lead to differentiation for our clients’ offer and deliver meaningful experiences for their customers.

Hamburg Airport: international gateway and an exciting world of adventure! Hamburg Airport is the largest international airport in northern Germany. Passengers can choose from a route network spanning the globe. More than 60 airlines fly to around 120 domestic and international destinations. Approximately 900 destinations worldwide can be reached with only one connecting flight. Around 15,000 people are employed by the almost 250 companies active on the airport site (more than 2.000 employed by the airport itself). There are around 40 shops at Hamburg Airport, open seven days a week, offering a wide variety of services and retail product ranges. The restaurants, snack bars and cafés located here benefit from the unique airport atmosphere. The S1 S-Bahn (metro rail network) line operates between Hamburg’s central Hauptbahnhof station and the airport terminal, with a journey time of just 25 minutes. Numerous innovative services ensure a unique travel experience.

Gebr. Heinemann is one of the top players on the international travel retail market and the leader on the European market. It is the only family-run business among the global players of the travel retail industry. As a distributor, Gebr. Heinemann supplies more than 1,000 customers in over 100 countries. In the retail sector, the company operates more than 340 Heinemann Duty Free & Travel Value shops, fashion label boutiques under license and concept shops at 74 airports in 28 countries, along with shops at border crossings and aboard cruise liners. The company has been designing its Duty Free & Travel Value Shops since 2008 in accordance with an exceptional brand concept. Today, the Heinemann Duty Free brand is present at numerous airports worldwide and operates its biggest Airport Duty Free shop in Sydney.

In total, the retail operation now serves more than 40 million customers across more than 160,000 square metres of retail space every year. Gebr. Heinemann has had its headquarters in what is now the HafenCity district of Hamburg since 1879. The company is managed by cousins Claus and Gunnar Heinemann and Gunnar’s son and CEO Max Heinemann, the fourth and fifth generation of the family to run the business hand in hand. Gebr. Heinemann has more than 8,000 employees around the world. In 2018, the family-run company generated a controlled group turnover of 4.6 billion euros.

Lacoste is a lifestyle brand, born of the inventiveness of a tennis champion, René Lacoste, who created the first polo shirt ever, initially for himself and for his friends, to be both relaxed and elegant on and off the tennis courts.

Nicknamed the Crocodile by the press in the late 1920's when he was a multiple Grand Slam tennis champion, René Lacoste had the animal embroidered on the blazer he wore on court, before making it the logo of his famous polo shirt.

Crocodile brand is today present in 120 countries through a selective distribution network. Two Lacoste items are sold every second in the world.

As an international Group gathering 10,000 women and men, Lacoste offers a complete range of products: apparel, leather goods, fragrances, footwear, eyewear, home wear, watches and underwear, all of them being elaborated in the most qualitative, responsible and ethical way. In 2017, the Brand garnered a turnover of 2 billion euros.

PAX Airport Shopping GmbH and its predecessor company are doing airport shopping business since the mid 1970’s. Currently there are nine shops at Frankfurt Airport, offering Photo and Audio Electronics, top-class German-made products such as Leica and Sennheiser, mobile communication, Germany-engineered personal care like Braun, Oral B and Zwilling and also travel needs. On the landside area the FOTEC-stores are situated in halls A, B and C departure. On airside PHOTAIR-stores can be found in both Schengen- and Non-Schengen-areas in A and Z.

Z-ZOOM specialise in creating and providing high quality and stylish reading glasses for customers on their travels. Our mission is to make fashionable reading glasses available to those that need them, wherever they need them, in airports all over the world.

Whether customers want to enjoy their book on the plane, read out on the beach or they spend many hours in front of a screen – we recognise the increase in demand for reading glasses to suit different situations. Our collection offers customers with stylish, effective and practical reading glasses to slip into their carry-on bag.

We pride ourselves in providing glasses with modern designs, colours and frames to enable customers to look good and feel good in their new readers. All of our glasses are made of the highest quality materials to ensure that we are delivering our customers with the best possible solution for their needs.

We’re a passionate group of enthusiastic techies, travellers and engineers, who got together in London, to create a range of professionally-done mobile accessories.

We researched what today’s consumers need and want to provide them the best range and the right items. A whole lot goes into creating a product that combines form and functionality, to deliver peace of mind without compromising on quality or safety. We’re making sure that everything we create is simple to use and intuitive enough to seamlessly fit into our customer’s lifestyle, whether they’re on a plane, at a café or at home.

Our products are tested before and after launching them to the market, making sure that they are sustainable and top quality.

We choose our materials carefully, and consistently continue our serach for better resources.

Our love for traveling, travelers and our high quality products is also part of our high level of service commitment. Our products have a 24-month

global guarantee which ensure a peace of mind, and a 100 % focus on the business - our pleasure - of traveling.

From the heart of London, and all across the world - Enjoy your travels.

About Mondelez World Travel Retail

Mondelez World Travel Retail, a member of the Mondelēz International family, is the leading confectionery manufacturer in travel retail that makes every traveler’s journey delicious in airports, ferries, airlines, and border stores across the globe. Its portfolio covers all main confectionery categories, chocolate, biscuit, gum and candy, with beloved brands such as Toblerone, Milka, Cadbury, Oreo, Daim, Côte d’Or, Mirabell, Marabou, Freia, Chips Ahoy!, Trident, Stimorol and Bassett’s. Visit www.mwtr.com.

About Mondelēz International

Mondelēz International, Inc. (NASDAQ: MDLZ) empowers people to snack right in over 150 countries around the world. With 2018 net revenues of approximately $26 billion, MDLZ is leading the future of snacking with iconic global and local brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Mondelēz International is a proud member of the Standard and Poor’s 500, Nasdaq 100 and Dow Jones Sustainability Index. Visit www.mondelezinternational.com or follow the company on Twitter at www.twitter.com/MDLZ.

Baltona Duty Freeis the largest Duty Free operator in Poland’s regional airports. Great experience across different channels: airports, inflight, diplomatic, military, borders, ferries, shipchandling and complete retail solution gained on more than 50 retail outlets in travel retail, food&beverage and convenience offer a mutual opportunity share the business growth success.

Company’s core business of airport’s travel retail and food&beverage is the one that stands out. Master concession portfolio including the very best customer service and focus on passenger shopping experience makes the company able to increase sales per passenger significantly. Ranging from landside convenience stores to airside duty-free shops and from grab-and-go outlets to quality cafes and bistros, Baltona delivers the solution needed.

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe by the Kaempfer Partners in 1993. The pioneer of designer outlet retailing in Europe, McArthurGlen has since developed 630,000 sq m of retail space. The company manages 24 McArthurGlen designer outlets across nine countries: Austria, Belgium, Canada, France, Germany, Greece, Italy, the Netherlands and the UK delivering total portfolio revenues of over 4.5 billion euros a year.

The centres are home to the most sought-after luxury and premium brands and offer over 90 million fashion-loving customers year-round savings in vibrant, high-quality shopping environments.

In 2013, McArthurGlen became a joint venture between the Kaempfer Partners and Simon Property Group Co. (NYSE SPG), a global leader in the ownership of premier shopping, dining, entertainment and mixed-use destinations.

As part of its on-going expansion, McArthurGlen is also under way or in planning with new designer outlets in: Málaga (southern Spain), the West Midlands (the UK), Remscheid (near the German cities of Cologne and Düsseldorf) and one near Paris (Normandie).

For more information, please visit, www.mcarthurglen.com

iCoupon is the first digital vouchering company to centralise the integration between the airline, what’s already in the passengers hand (the boarding pass) and the retailer Point of Sale system. Launched in December 2015 with Ryanair across 9 airports – the growth of iCoupon has been immense. Now the centre of an independent global network, iCoupon is live across 100+ airports, with 50+ airlines and in 1,000+ retail units worldwide, with close to 1 billion passengers walking past an iCoupon enabled unit every year and a current run-rate of over 2 million vouchers per year.

HUGO BOSS is one of the leading companies in the premium segment of the global apparel market. Around 14,700 employees worldwide work to always offer our customers the best. From collections to service. The BOSS and HUGO Men's and Womenswear not only cover businesswear, casual outfits and athleisurewear, but also elegant eveningwear for special occasions. Our claim: no matter what the day brings, our customers should be perfectly dressed in every situation and for every occasion. Shoes and accessories as well as licensed products such as fragrances, eyewear and watches round off the range. In fiscal year 2018 HUGO BOSS generated sales of EUR 2.7 billion.

Versilia Solutions provides onboard retail and catering solutions to airlines and commercial transport providers. Our end-to-end service covers everything from range strategy, sourcing and buying food and beverages, technology and luxury items, through to logistics, cash-handling, crew training, marketing and service launch. Versilia’s experienced team negotiates the best brand and provenance products for the airline, plus the most suitably located and value-for-money distributors and last-mile providers.

Coty is one of the world’s largest beauty companies with approximately $9 billion in revenue, with a purpose to celebrate and liberate the diversity of consumers’ beauty. Its strong entrepreneurial heritage has created an iconic portfolio of leading beauty brands. Coty is the global leader in fragrance, a strong number two in professional salon hair color & styling, and number three in color cosmetics. Coty operates three divisions – Coty Consumer Beauty, which is focused on color cosmetics, retail hair coloring and styling products, body care and mass fragrances sold primarily in the mass retail channels with brands such as COVERGIRL, Max Factor and Rimmel; Coty Luxury, which is focused on prestige fragrances and skincare with brands such as Calvin Klein, Marc Jacobs, Hugo Boss, Gucci and philosophy; and Coty Professional Beauty, which is focused on servicing salon owners and professionals in both hair and nail, with brands such as Wella Professionals, Sebastian Professional, OPI and ghd. Coty has approximately 20,000 colleagues globally and its products are sold in over 130 countries. Coty and its brands are committed to a range of social causes as well as seeking to minimize its impact on the environment.

Avinor Stavanger Airport is the fourth largest airport in Norway and a wholly-owned state limited company under the Norwegian Ministry of Transport and Communications alongside 43 other airports.

Avinor has taken a leading role in reducing climate gas emissions from the aviation industry, including the development of electric aircrafts and supplying sustainable jet-biojetfuel.

Avinor provides safe and efficient travels for around 50 million passengers annually.

Global Smiling is the digital marketing agency for global travelling shoppers, housing the top European, Chinese and Russian marketing experts. Our offices in Hamburg, Chongqing and Moscow provide the best cross-border communication and marketing solutions to increase consumer base, namely, content marketing (Chinese and Russian travellers in specific), multi-lingual website creation, project-based consultancy, mobile marketing, CRM solutions, and virtual office solutions.

VIA Outlets, the newest and fastest growing owner operator of outlet shopping destinations in Europe, was established in 2014 to acquire existing outlet centres across Europe, and, using the expertise of its operating partners, enhance their performance so as to provide strong investment returns for its shareholders. These returns will be achieved through creating shopping environments which will attract high quality domestic and international brands and their discerning customers. The pan-European portfolio of VIA Outlets comprises 11 centres in 9 European countries

Planet is an international payment service and technology provider that helps merchants, acquirers and shoppers navigate the complex world of modern payments. We founded our company to help international shoppers get their money back when they shopped overseas. We set out to simplify this complex payment process. And 30 years later, we are still solving and simplifying complex payment processes.

Jägermeister - unique taste - at home all over the world

Jägermeister - the herbal liqueur with 35% vol. alcohol is produced by Mast-Jägermeister SE, a traditional family business in Germany with a 140-year history, which brought Jägermeister on the German market over 80 years ago. Ever since it was invented by Curt Mast, Jägermeister has continued to be produced according to the original recipe at the head office in Wolfenbüttel. Its manufacture follows a secret recipe using 56 different herbs, blossoms, roots and fruits from all over the world.

Jägermeister with the unique flavour - best served ice cold at -18°C - is enjoying increasing popularity internationally: The biggest German spirit brand is now available in more than 140 countries around the world. Almost 80% of the total sales are made abroad underpinning its position as the biggest selling liqueur brand in the world.

RESEARCH PARTNER

m1nd-set is the largest independent and privately owned travel and travel retail research agency, based out of Switzerland. It conducts research for clients across all world regions, working for over fifty companies in the travel sector, including brands from all product categories, as well as a number of the duty free and travel retail associations and several leading retailers in the industry.

m1nd-set is present with local interviewers at over 60 airports on a regular basis to conduct on-site research. It also has its own database of regular international travellers. Corporate social responsibility is a fundamental part of the company’s philosophy and each year commits a minimum of 10% of profits to charity, mainly for unprivileged children in developing countries.

Global Shopping Forum 2019 Partners

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