| 08:00 - 09:00 | REGISTRATION & WELCOME COFFEE |
| OPENING SESSION | |
| 09:15 - 09:30 | Welcome Addresses |
| Dr. Eli Fel | |
| Founder & Honorary Chairman, Global Shopping Forum | |
| Managing Director, Travel Blue GmbH | |
| 09:30 - 09:45 | Introduction and Welcome Speech Dusseldorf |
| Pia Martina Klauck | |
| Head of Commercial Operations, Flughafen Düsseldorf GmbH | |
| 09:45 - 10:30 | 2030, Three Airport Scenarios |
| Ricardo dos Santos Miquelino | |
| Future Society Scout, and dos Santos GmbH | |
| Deep Dive Discussion 1 | |
| 10:30 - 11:00 | In-Flight Shopping - Did We Miss Time? |
| Mario Kalsch, Head of Ancillary Services, Lufthansa Group | |
| Martin Neuser, Consultant, Lufthansa Group | |
| Deep Dive Discussion 2 | |
| 11:00 - 11:30 | R E F R E S H M E N T B R E A K - 1 |
| FORUM MAIN SESSION: | |
| 11:30 - 12:00 | Marketing Solutions To Attract Chinese Travellers |
| Michael Mauerhoff | |
| Head of Marketing Sales DACH, Global Blue Deutschland GmbH | |
| Deep Dive Discussion 3 | |
| 12:00 - 12:30 | Data Driven Marketing In Travel Retail |
| Jan Hieronimi | |
| Industry Manager Retail, Google Germany GmbH | |
| Deep Dive Discussion 4 | |
| 12:30 - 13:00 | The Revolution Will Be Digitized |
| Lewis Allen | |
| Director of Environments, Portland | |
| Deep Dive Discussion 5 | |
| 13:00 - 14:15 | N E T W O R K I N G L U N C H B R E A K |
| 14:15 - 14:45 | Change is the Only Constant |
| Till Pohlmann | |
| Head of Global Travel Retail, HUGO BOSS AG | |
| Deep Dive Discussion 6 | |
| 14:45 - 15:45 | TUTORIAL FOR MARKETEERS: |
| Google Playbook: How to Target Travellers | |
| Jan Hieronimi | |
| Industry Manager Retail, Google Germany GmbH | |
| 15:45 - 16:30 | R E F R E S H M E N T B R E A K - 2 |
| FORUM MAIN SESSION 2 | |
| 16:30 - 16:45 | A brand point of view: Digitalization facing the trinity challenge
|
| Stéphanie Lefebvre | |
| Travel Retail Director EMEA, Lacoste | |
| 16:45 - 17:00 | A Peek Into China’s Digital Marketing: The Leverage Of Chinese Social Media |
| Lexie Guo | |
| Managing Director, Global Smiling | |
| 17:00 - 17:30 | Role of Online Information Search In The Decision-Making Process: The Digital Journey |
| Anna Marchesini | |
| Head of Business Development, m1nd-set | |
| Deep Dive Discussion 7 | |
| CLOSING SESSION | |
| 17:30 - 17:45 | Closing Remarks |
| Dr. Eli Fel | |
| Founder & Honorary Chairman, Global Shopping Forum Managing Director, Travel Blue GmbH | |
| 17:45 - 21:00 | N E T W O R K I N G & P A R T Y |
Global Shopping Forum is the business platform for the Travel & Shopping industry. We bring together the industry leaders, top decision-makers, experienced practitioners and innovative entrepreneurs to discuss the market insights and best practices in order to optimize the business and maximize the profits.
Registration & Accommodation
Global Shopping Forum
Registration Secretariat:
Elyyon UG - Global Smiling
Lippeltstr. 1
20097 Hamburg
+49 (0) 40 307 026 70
