| 08:30 - 09:15 | REGISTRATION & WELCOME COFFEE |
| OPENING SESSION | |
| 09:15 - 09:30 | Welcome Addresses |
| Dr. Eli Fel | |
| Founder & Honorary Chairman, Global Shopping Forum | |
| Managing Director, Travel Blue GmbH | |
| 09:30 - 10:00 | The Need Of Airports To Improve Customer Experience And Revenue At Every Stage |
| Björn Olsson | |
| Senior Vice President - Center Management, Vienna Airport | |
| Deep Dive Discussion 1 | |
| 10:00 - 10:30 | Globe Shopper Marketing In The Age Of Big Data Based On Taxfree Shopping |
| Michael Mauerhoff | |
| Head of Marketing Sales DACH, Global Blue Deutschland GmbH | |
| Deep Dive Discussion 2 | |
| 10:30 - 11:00 | Omnichannel In The Age Of Assistant – A Perspective On The Travel Retail Industry |
| Jan Hieronimi | |
| Industry Manager, Retail, Google Germany GmbH | |
| Deep Dive Discussion 3 | |
| 11:00 - 11:30 | R E F R E S H M E N T B R E A K - 1 |
| FORUM MAIN SESSION: | |
| 11:30 - 12:00 | Customer Engagement In Duty Free Retail |
| Raoul Spanger | |
| Executive Director, Gebr. Heinemann | |
| Deep Dive Discussion 4 | |
| 12:00 - 12:30 | How To Understand And Act Upon The Changing Habits Of The Consumer Using Digital Data And Analytics |
| Paul Winsor | |
| Director EMEA Market Development, Retail and Services, QlikTech GmbH | |
| Deep Dive Discussion 5 | |
| 12:30 - 12:45 | The Value Of Data For Retail Along The Travel Chain |
| Benjamin Ritschel | |
| Miles & More GmbH | |
| 12:45 - 14:15 | N E T W O R K I N G L U N C H B R E A K |
| 14:15 - 14:45 | Blending Insight And Data To Drive Sales In Challenging Times |
| Stewart Dryburgh | |
| General Manager, Nestlé International Travel Retail | |
| Garry Stasiulevicuis | |
| President, Counter Intelligence Retail | |
| Deep Dive Discussion 6 | |
| BREAK OUT SESSION: | |
| What Is An Healthy Digitalisation Project For An Airport In Europe? What Is The Long-Term Ideal Picture? What Are The Quick Wins? What Are The First Passenger Needs When It Comes To Service And Convenience? | |
| Vienna Airport | |
| 14:45 - 15:45 | Which Data Do I Need From My Partners And How To Get It? Strategies And Solutions To Capture, Measure And Use Data To Increase The Business With Traveling Shoppers. |
| Global Blue | |
| How To Create New Business Models And Data Chains Between Airlines, Retailers and Airports? | |
| Miles & More GmbH | |
| 15:45 - 16:30 | R E F R E S H M E N T B R E A K - 2 |
| FORUM MAIN SESSION 2 | |
| 16:30 - 16:45 | The Power Of Data – The Missing Link To Build A Dominant Brand In Travel Retail |
| Jonathan Smith | |
| Executive Director, Travel Blue Ltd. | |
| 16:45 - 17:00 | Leverage The Existing Data Of Chinese Social Media To Successfully Market Your Brand To Travellers |
| Xin Deng | |
| Managing Director, Global Smiling | |
| 17:00 - 17:30 | Where In The World Is The Experiential Shopper?! Understanding The New Shopper Through Data And How To Propel Them To Your Experience. |
| Sarah Quinlan | |
| Senior Vice President Market Insights, MasterCard | |
| Deep Dive Discussion 8 | |
| CLOSING SESSION | |
| 17:30 - 17:45 | Closing Remarks |
| Dr. Eli Fel | |
| Founder & Honorary Chairman, Global Shopping Forum Managing Director, Travel Blue GmbH | |
| 17:45 - 20:30 | N E T W O R K I N G & P A R T Y |
Global Shopping Forum is the business platform for the Travel & Shopping industry. We bring together the industry leaders, top decision-makers, experienced practitioners and innovative entrepreneurs to discuss the market insights and best practices in order to optimize the business and maximize the profits.
Registration & Accommodation
Global Shopping Forum
Registration Secretariat:
Elyyon UG - Global Smiling
Lippeltstr. 1
20097 Hamburg
+49 (0) 40 307 026 70
