| 08:30 - 09:15 | REGISTRATION & WELCOME COFFEE |
| OPENING SESSION | |
| 09:15 - 09:30 | Welcome Addresses |
| Dr. Eli Fel | |
| Managing Director, Travel Blue GmbH | |
| Founder & Honorary Chairman, Global Shopping Forum | |
| 09:30 - 10:00 | Travel Redefined – Connecting With People In A Mobile-first, Always-on World |
| Catherine Fitzgerald | |
| Travel Client Partner, Facebook | |
| Deep Dive Discussion 1 | |
| 10:00 - 10:30 | Digital Traveling And Its Impact On Airports |
| Lutz Deubel | |
| Commercial Director & Head of Center Management, Hamburg Airport | |
| Deep Dive Discussion 2 | |
| 10:30 - 11:00 | R E F R E S H M E N T B R E A K - 1 |
| SECTION 1: | |
| 11:00 - 11:30 | Metamorphosis in Airline Shopping |
| Brigitte Wolf | |
| Director Retail, Miles & More GmbH | |
| Deep Dive Discussion 3 | |
| 11:30 - 12:00 | Targeting The Loyal Chameleon |
| Rene van der Laan | |
| Director Global Practice, Customer Intelligence, SAS | |
| Deep Dive Discussion 4 | |
| 12:00 - 12:30 | Targeting The Globe Shopper - Mobile Advertising For The Most Valuable Customers |
| Michael Mauerhaff | |
| Head of Marketing Sales D A CH CZ, Global Blue | |
| Deep Dive Discussion 5 | |
| 12:30 - 14:00 | N E T W O R K I N G L U N C H B R E A K |
| SECTION 2 | |
| 14:00 - 14:30 | Stop The Retail Bleed: Transforming Frankfurt Airport Into The World's Leading Omnichannel Digital Commerce Destination |
| Kian Gould | |
| CEO & Founder, AOE | |
| Deep Dive Discussion 6 | |
| 14:30 - 15:00 | The Value of Electronic Payments to Travel Retailers |
| David Klemm | |
| Head of Acceptance Development Germany, Mastercard | |
| Deep Dive Discussion 7 | |
| 15:00 - 15:30 | Value Retail – Driving the Luxury Shopping Experience |
| Kay Niehaus | |
| Business Director Germany, Value Retail Germany | |
| Deep Dive Discussion 8 | |
| 15:30 - 16:00 | R E F R E S H M E N T B R E A K - 2 |
| SECTION 3 | |
| 16:00 - 16:30 | Converting Browsers to Paying Guests |
| Tom Breckwoldt | |
| Territory Manager Germany, Austria & Switzerland, TripAdvisor | |
| Deep Dive Discussion 9 | |
| 16:30 - 16:45 | Bridging The Mobile Gap |
| Stephan Uhrenbacher | |
| Founder & CEO, Flio | |
| 16:45 - 17:00 | From Attraction To Retention: Magnetizing Chinsumers Via Chinese New Media Channels |
| Xin Deng | |
| Managing Director, China Smiling | |
| 17:00 - 17:15 | C O N V E R S A T I O N B R E A K |
| CLOSING SECTION | |
| 17:15 - 17:45 | Panel Discussion |
| SAS, AOE, Mastercard, Value Retail, Miles & More | |
| 17:45 - 17:55 | Closing Remarks |
| Dr. Eli Fel | |
| Managing Director, Travel Blue GmbH | |
| Founder & Honorary Chairman, Global Shopping Forum | |
| 18:00 - 20:30 | N E T W O R K I N G H O U R |
Global Shopping Forum is the business platform for the Travel & Shopping industry. We bring together the industry leaders, top decision-makers, experienced practitioners and innovative entrepreneurs to discuss the market insights and best practices in order to optimize the business and maximize the profits.
Registration & Accommodation
Global Shopping Forum
Registration Secretariat:
Elyyon UG - Global Smiling
Lippeltstr. 1
20097 Hamburg
+49 (0) 40 307 026 70
[email protected]ing-forum.com
