Vienna Airport, located roughly 20 kilometres from the centre of Vienna, has positioned itself as a major hub to destinations in Central and Eastern Europe as well as the Middle East. 74 Airlines are serving the airport regularly, flying to a total of 186 destinations in 72 countries. In 2016, Vienna Airport reported records with a total of 23.4 million passengers. Travellers will find a shopping area of about 11.180 m² ² with more than 70 stores and a huge range of international brand-name products at low prices, Austrian specialties, delicacies and surprising service innovations. Vienna Airport puts great emphasis on ensuring a balanced mix of local specialties and international products including both international luxury brands and domestic products.
Established over 25 years ago, Travel Blue is a world leader in travel accessories. This is our speciality and expertise. Our products can be found all over the globe, spanning over 90 countries in thousands of outlets. When travellers think of Travel Blue, they think of “travelling comfortably, safely and securely” – our primary goals. Our wide and versatile range of travel accessories offers practicality, attractive design, excellent quality and a value for money to all our customers. We firmly believe in our Brand Social Responsibility - our packaging is made out of 70-80% recycled material. The use of plastics or PVC materials in our products has also been kept down to a minimum. A new and valuable feature which we also offer with our products is Free-Lost-Found. After purchasing our products and signing up for free at our www.free-lost-found.com website, in case you misplace or lose your items, we will notify you if someone has found them and then help you retrieve them.
Global Blue operates one of the world’s biggest and most trusted Tax Free Shopping networks, providing its customers with savings of up to 19% on everything they purchase abroad at any of Global Blue’s 270,000 shopping partners. Global Blue are experts on foreign travellers’ shopping and spending and makes retail transactions between merchants and their foreign customers, easier and more rewarding for everyone. Having introduced the concept of Tax Free Shopping over thirty years ago, Global Blue now offers a wide range of services that help consumers shop and spend wisely when they are in foreign countries, and merchants and banks increase their revenues from the lucrative traveller market.
Mastercard, www.mastercard.com, is a technology company in the global payments industry. We operate the world’s fastest payments processing network, connecting consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Mastercard products and solutions make everyday commerce activities – such as shopping, travelling, running a business and managing finances – easier, more secure and more efficient for everyone. Follow us on Twitter @MasterCardNews, join the discussion on the Beyond the Transaction Blog and subscribe for the latest news on the Engagement Bureau.
CiR is one of travel retail’s leading industry analysts. With a team of 40 highly skilled, passionate and experienced retail experts, CiR provides a unique blend of services including leading industry analysis and intelligence, global traveller statistics, market, shopper and consumer research, EPOS data handling, advanced category management and retail design and execution. CiR is proud to partner with travel retail’s leading brands and retailers to provide them with the insight and intelligence needed drive continued business growth.
CiR become part of The NPD Group in January 2017.
The NPD Group is a global provider of information and advisory services to retailers and brands across the World. With 50 years’ experience, NPD offers data and analytic solutions for over 20 industries and partners with more than 1200 retailers, representing over 165,000 stores worldwide.
Qlik® is the leading visual analytics platform and the pioneer of user-driven business intelligence. Its portfolio of cloud-based and on-premise solutions meets customers’ growing needs from reporting and self-service visual analysis to guided, embedded and custom analytics, regardless of where data is located. Customers using Qlik Sense®, QlikView® and Qlik Cloud®, gain meaning out of information from multiple sources, exploring the hidden relationships within data that lead to insights that ignite good ideas. Headquartered in Radnor, Pennsylvania, Qlik does business in more than 100 countries with over 40,000 customers globally.
Airportdynamics.tv is the definitive, web-based source for the global airport and travel retail business sectors. It is dedicated to producing authoritative, downloadable and referential interviews with key industry leaders and opinion formers - showcasing major developments within the airport and aviation business. Our key focus is to interview senior management from airport authoriities and owners, airlines, retail operators and suppliers. These are the people making the news in the industry, who know the bigger picture and who talk with authority about the challenges and opportunities within today's fast changing marketplace.
Schlumberger is Austria’s oldest and most traditional producer of sparkling wine, founded in 1842 and therefore looking back on a rich history. It is also known to be the undisputed market leader for sparkling wine and spirits of premium quality within Austria. Highest quality being an essential trait since the earliest of days, founder Robert Alwin Schlumberger was one of the very first in Austria to produce his sparkling wines according to the classic French ‘méthode champenoise’ and has been using this technique ever since. Schlumbergers faithful promise to quality combined with their other key values, tradition and innovation, make Schlumberger sparkling wine one of the most-loved brands, also far beyond the borders of Austria. While adding new exquisite creations to its impressive range of sparkling specialties, the origins of the base wines used still stay the same. From its signature bottle-shape to its innovative design and the sparkly filling of incomparable taste: Schlumberger has established its rightful place among the best wine producers of the world.
2017 marking the 175th anniversary of the brand, we renew our vows to quality, tradition and innovation and are more devoted than ever to pursue our mission in bringing sparkling pleasure when the moment demands the exceptional.
Gebr. Heinemann is one of the top players on the international travel retail market and the leader on the European market. It is the only family-run business among the global players of the travel retail industry. As a distributor, Gebr. Heinemann is supplying more than a 1,000 customers in 100-plus countries. In the retail sector, Gebr. Heinemann operates more than 300 Heinemann Duty Free and Travel Value shops, fashion label boutiques under license and concept shops at 78 airports in 28 countries along with shops at border crossings and aboard cruise liners.The family-run business has developed a branding concept designed to make its duty free and travel value shops truly unmistakable. The Heinemann Duty Free brand is now present at numerous airports worldwide, with its biggest Duty Free Shop at an airport in Sydney. On 115.000 square metres the retail operation now serves more than 40 million customers annually. Gebr. Heinemann has maintained its Headquarters in what is now the HafenCity district of Hamburg since 1879. The company is managed by cousins Claus and Gunnar Heinemann, representing the fourth generation of the family. Gebr. Heinemann has 6,000 employees around the world.
Miles & More is the leading frequent flyer and awards programme in Europe. More than 20 years of experience and collaboration with 300 partners make the Frankfurt-based operator, Miles & More GmbH, an expert in successful customer loyalty.Miles & More members are able to earn and redeem miles when flying and with sophisticated brands in all areas of life, such as those offered by our partners in the areas of shopping and lifestyle, telecommunications and electronics, as well as hotels and car hire. They enjoy participation in an exclusive world of selected premium products as well as exclusive premium offers, for example in the Lufthansa WorldShop stores, popular flight awards and our secure Miles & More credit card portfolio. Particularly in its core markets – Germany, Austria and Switzerland – partner companies benefit from access to a sophisticated target group, and use award miles for customer retention.Together with seven partners, the frequent flyer and award programme commenced in Germany on 1 January 1993. Since September 2014, Miles & More GmbH has been an independent company and full subsidiary of Deutsche Lufthansa AG.
Hamburg Airport: international gateway and an exciting world of adventure! Hamburg Airport is the largest international airport in northern Germany. Passengers can choose from a route network spanning the globe. More than 60 airlines fly to around 120 domestic and international destinations. Approximately 900 destinations worldwide can be reached with only one connecting flight. Around 15,000 people are employed by the almost 250 companies active on the airport site (including 1,864 employed by the airport itself). There are around 40 shops at Hamburg Airport, open seven days a week, offering a wide variety of services and retail product ranges. The restaurants, snack bars and cafés located here benefit from the unique airport atmosphere. The S1 S-Bahn (metro rail network) line operates between Hamburg’s central Hauptbahnhof station and the airport terminal, with a journey time of just 25 minutes. Numerous innovative services ensure a unique travel experience.
Nestlé is the world’s largest food and beverage company. It is present in 191 countries around the world, and its 328,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future.
Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago.
Nestlé International Travel Retail (NITR) was created in 1999 as a dedicated business unit and since its creation it has consistently invested in understanding the ever changing needs of the world’s travelers. NITR is therefore able to deliver real business value through a range of winning brands, targeted to meet clearly defined shopper needs. KitKat, Smarties, After Eight and Quality Street are all globally recognized brands which are tailored to meet the needs of travelers across the world, whilst Nestlé Swiss is a true industry exclusive proposition and demonstrates Nestlé’s ongoing commitment to the channel. Working closely with our retail partners, NITR is determined to accelerate category growth to the benefit of all key stakeholders, in 2018 and beyond.
Value Retail is the only company to specialise exclusively in the creation and operation of luxury outlet shopping destinations, the Collection of Chic Outlet Shopping® Villages. The Villages are widely recognised as amongst the best performing shopping centres in terms of sales per square metre in the world. Since its beginning with Bicester Village in 1995, the Collection has delivered double digit gross sales growth each year and in 2013 attracted more than 31 million visits. Each Village is located within an hour of at least one major European city and has established itself as an international shopping tourism destination, defined by high fashion, superior service and hospitality, and a calendar of celebrated events. Value Retail China, an affiliate of Value Retail, opened the first Village in China, Suzhou Village, in Suzhou, 50 miles west of Shanghai in May 2014. A second, Shanghai Village, will open in 2015 next to the Shanghai Disney Resort, located at the heart of a Chinese government $5.5 billion master plan, the Shanghai International Tourism and Resorts Zone.
Nice Côte d'Azur airport is France's second-ranked airport after Paris, carrying over 13 million passengers, 70% of whom international.
Located in the heart of the French Riviera, Nice Cote d'Azur airport. Home of events of international scope (Cannes Film Festival, Monaco F1 Race, Mipim, TFWA ...), Nice Côte d'Azur airport can be reached from 107 international destinations (including New York, Dubai and Doha) and is appreciated for its human- scale and at-hand location by the city.
Since 2014, Nice Cote d'Azur airport has undertaken an ambitious revival program of both existing terminals to offer a seamless flow for more space and more comfort. At the heart of this project, a renewed and enlarged commercial offer has been developed by the vision "to offer the most surprising commercial experience in an European airport".
D & R Brand Vision
Being the most beloved and preferred experience brand as the greatest supporter of people's mental
liberation and personal development.
D & R Brand Mission
Being a platform that lifts, liberates, supports and encourages borders.
D & R History
D & R, a member of Doğan Media Group, opened its first store in Erenköy in May 1997. As of June 2017, D & R offers over 30 counties throughout Turkey. D & R brings together a wide range of entertainment and cultural products from a wide range of entertainment, from souvenir to stationery,
D & R is the world's leading provider of business-to-consumer solutions for the global marketplace customers all over Turkey with a comfortable and enjoyable shopping experience.
Hermes provides innovative e-commerce- and logistics solutions for retailers and brands, to grow international. Headquartered in Hamburg, it is a wholly-owned subsidiary of the Otto Group, one of the world’s largest online retailers. Hermes is a leading specialist for retail-related services and partners numerous top distance sellers in Germany and internationally. With local offices in all relevant markets like the EU, US and China, we built up a rich know-how for successful e-commerce operations. In 2016 the Hermes Group grew consolidated revenue to 2.640 billion euros and increased the number of employees to 12,618.
HUGO BOSS is one of the market leaders in the premium and luxury segment of the global apparel market. It focuses on developing and marketing of premium fashion and accessories for men and women. Headquartered in Metzingen, the company generated with almost 14,000 employees net sales of EUR 2.8 billion in fiscal year 2015, making it one of the most profitable listed apparel manufacturers in the world.
The fascinating brand world of HUGO BOSS comprises the collections of BOSS, BOSS Orange, BOSS Green and HUGO. The brands cover a comprehensive product range encompassing modern apparel, elegant eveningwear and sportswear as well as shoes and leather accessories. Licensed fragrances, eyewear, watches, children’s fashion, home textiles and writing instruments round out the ranges.
Jägermeister - the herbal liqueur with 35% vol. Alcohol is produced by Mast-Jägermeister SE, a traditional family business in Germany with a 139-year history, which brought hunter on the German market over 80 years ago. Ever since it was invented by Curt Mast, the huntsman has gone to the original recipe at the head office in Wolfenbüttel. It's a good way to get the most out of the world.
The most popular ice cream in the world is the world's largest ice cream brand. Almost 80 per cent of the total sales are made abroad, with total sales of 91.4 million 0.7-liter bottles. What means hunters champion reached eighth place in the definitive Impact International rankings of the top 100 premium spirits, underpinning its position as the biggest selling liqueur brand in the world.
McArthurGlen Group, Europe's leading developer and developer of designer outlets, founded in Europe by Kaempfer Partners in 1993. McArthurGlen has been developing 600,000 sq meters (6.5 million sq ft) of outlet space. The company currently manages 24 McArthurGlen Designer Outlets across 9 countries: Austria, Belgium, Canada, France, Germany, Greece, Italy, the Netherlands and the UK. The centers are the most sought-after luxury and premium brands, and offer fashion savvy customers year-round savings in vibrant, high-quality shopping environments.
As part of its on-going expansion, McArthurGlen is underway or in planning on five new designer outlets: MÁLAGA (southern Spain), REMSCHEID (near the German cities of Cologne and Düsseldorf), GHENT (between the Belgian cities of Brussels and Bruges) and NORMANDY (west of Paris).
PAX Airport Shopping GmbH and its predecessor company are doing airport shopping business since the mid 1970’s. Currently there are nine shops at Frankfurt Airport, offering Photo and Audio Electronics, top-class German-made products such as Leica and Sennheiser, mobile communication, Germany-engineered personal care like Braun, Oral B and Zwilling and also travel needs. On the landside area the FOTEC-stores are situated in halls A, B and C departure. On airside PHOTAIR-stores can be found in both Schengen- and Non-Schengen-areas in A and Z.
The Austrian National Tourist Office (ANTO) is Austria's national tourism organization. Since 1955 the main objective of this association has been the promotion of vacation country Austria. ANTO's main goal is to secure and expand tourism country Austria's competitiveness in cooperation with all Austrian tourism partners. By doing so, ANTO contributes to Austria's market share in international tourism.
Core competencies of the Austrian National Tourist Office are:
1. Development of the brand “Holidays in Austria”. This brand differentiates Austria from other vacation countries and conveys the emotional added value of a stay in Austria
2. Opening up the internationally most promising markets with innovative modern marketing
3. Partner of Austrian tourism businesses and essential platform of tourism networking. The tourist industry profits from ANTO’s always up-to-date expert knowledge.
For more than 50 years, since 1961, the André Mouche watches have been manufactured in Fahy, canton of Jura. Didier Peter is Head Manager of the company since 1993, ensuring its development as well as preserving its philosophy: offering women handmade jewel watches designed and entirely done in Fahy. Our watches are exclusive, the precision, the tradition, the constant esthetic innovation are the values and trademark of the André Mouche company. Handmade enamelling. At André Mouche’s we bring the touch of the craftsman to each piece. This is what makes our collection so different.
Prague Airport is the largest international civil aviation company in the Czech Republic, Václav Havel Airport Prague. It ensures its growth, contributing to the constant development of civil air transport in the Czech Republic, maintains its accessibility to the general public and facilitates modern, fast and comfortable travel for customers. Prague Airport works closely with air carriers, the Ministry of Transport of the Czech Republic, the Civil Aviation Authority, the Air Navigation Services of the Czech Republic, It also enjoys close cooperation with the City of Prague and municipalities in the vicinity of the airport. Prague Airport allocates airport to the airport. It also provides additional services, such as handling of passengers and baggage, parking and alimentation. It is continually expanding, developing and modernizing its services. Using its own resources, Prague Airport management security at Václav Havel Airport Prague, i.e. the security control of passengers and baggage and surveillance of the entire airport grounds. It also has its own special fire-fighting unit. Medical First Aid is provided 24/7 by a contracted partner.
With more than 30 years of experience and an international presence spanning from Asia to Europe to LatinAmerica, Premier Tax Free, part of the world's leading Tax Free shopping providers and experts in international shopping.
Since 1985, we have been doing international shoppers, merchants, partner banks and acquirers with innovate, fast and reliable services. The Premier Tax Free Philosophy is the best way to get the most out of your business.
We are proud to work with over 150,000 retail outlets across the globe, including some of the world's most luxury brands. We are looking forward to serving you in the future. Everything we do is underpinned by innovative point of sale technologies. Our efficient and customer-centric solutions, paired with our unique services, guarantee a simple, fast and reliable handling of the VAT and an enhanced shopping experience for merchants and their international shoppers.
Split Airport is located in the middle of Dalmatia, Croatia.What was founded in 1966. and more then 50 years of Split Airport, more than 95% of all traffic is happening during the period from April to October .In 6 years we doubled the number of passengers and this year we shall reach nearly 2.800.000 passengers.Main nationalities are UK, Germany, France and Scandinavian. We've got 54 airlines flying to 108 destinations .Split Airport started with reconstruction and extension of terminal .The new terminal will have additionally 35,000 sq m of space in total versus 12,000 sq m what we have today .New bus station and car parking for 1,000 vehicles will be constructed, too.Duty Free & TravelValue space will increase around 3 times to 1.030 sq m with new walk through shop. Existing Shops (360 sq m) will stay, too, in part of non-Schengen area in future.Space for food and beverages will get additional 500 sq m in the new terminal. First phase with new building will be finished in September 2018 and final construction in March 2019.
Global Smiling is the digital marketing agency for global travelling shoppers, housing the top European, Chinese and Russian marketing experts. Our offices in Hamburg, Chongqing and Moscow provide the best cross-border communication and marketing solutions to increase consumer base, namely, content marketing (Chinese and Russian travellers in specific), multi-lingual website creation, project-based consultancy, mobile marketing, CRM solutions, and virtual office solutions.
Concardis is one of Europe's leading payment service providers. When it comes to high-performance payment systems, Concardis is the provider of choice for some 110,000 customers at 210,000 locations and with more than 470,000 connected terminals. We offer our customers intelligent solutions for the cashless payment process, which is becoming increasingly difficult for customers to navigate.
We provide our customers with high-performance and multi-sales-channel solutions for face-to-face retail and mail order as well as e-commerce and m-commerce. We are happy to advise and assist our customers in both the search for and the best solution for them. Our company is founded on more than 30 years of experience with all things.
STRATEG Consulting is a consulting company specializing in the airport sector, with more than 10 years of experience. Its portfolio includes projects at European level (eg UK, France, Spain), as well as in other continents, namely South America (Brazil & Chile) and Africa (Angola, Mozambique & Cape Verde).
STRATEG Consulting has a strong experience in supporting, both in the market and in the retail market, in maximizing revenues and improve their competitive position, with a clearer understanding of the market and the consumers. It also provides transaction advisory services, ranging from red-flag reviews to detailed commercial due diligences and business planning.
STRATEG Consulting offers a business platform that allows its customers to access a vast network of associates with highly specialized skill sets.
TaxFree Germany GmbH is a company, located in Eppertshausen (Germany) - Germany, which offers a service of refunding the VAT to the non-EU customers. TaxFree Germany GmbH is established on February 2011 by Mrs. Iveta Mueller (Chief Executive).
Taxfree Germany GmbH works together with around 3800 retailers all over Germany, offering their services by taking over the accounting process, settling the VAT with the tax authority, archiving all the tax free export documents, including bearing the risk associated.
Besides managing the paperworks, TaxFreeGermanyGmbH has 2 payment locations at the Frankfurt Airport and cooperating with several payment agencies in Germany, Europe and China. TaxFree Germany GmbH works fast and precisely, offering a flexible refund, so the customers can get their VAT refund in cash at the payment location at the airport, or per credit card, without any additional fee.
Founded in March 2016, Safety Tax Free is a tax refund company dedicated to Chinese tourists. By digitalizing a long and complicated process, we have cut costs and handling time for both retailers and travelers. Our easy-to-use mobile app replaces handwritten forms and long queues at the airport. It allows travelers to keep track of the status of their tax refund request and receive the refund digitally – at better rates and without additional DCC costs. Simultaneously, the app is a platform for retailers to present themselves to a broad audience of Chinese tourists. Besides tax refund, SafetyTax Free also offers translation service, social media marketing, tour guide management and an in-app online shop to accompany their partner retailers through the entire customer journey.
Since October 1997 TRBusiness magazine (formerly The Duty Free Business) has been providing news reporting and unrivalled analytical commentary to the duty free/travel retail industry’s leaders and decision makers. Launched into an overcrowded trade media market place in the late 1990’s during the Asian economic crisis and in the shadow of (the eventual) abolition of intra-EU duty free, it was viewed (by some) as the magazine that would never survive. Fifteen years on it is perceived as an indispensable, objective and truly serious business-to-business journal.
Global Shopping Forum is the business platform for the Travel & Shopping industry. We bring together the industry leaders, top decision-makers, experienced practitioners and innovative entrepreneurs to discuss the market insights and best practices in order to optimize the business and maximize the profits.